Tesla Service Scheduling Is A Bit Of A Sh**show

I lately had a Tesla service go to. To begin with, I’ve to say that I completely love Tesla’s cellular service possibility (beforehand referred to as “Ranger” service). Many of the service work I’ve had executed has been executed in my driveway. Who would complain about that?

Sadly, although, there have been points with the scheduling, and I’m not the one one who has confronted such issues.

To begin with, one apparent gripe is which you can’t name the Tesla service individuals. All the things is booked by way of the app. I perceive that this forces a type of effectivity on the method, however it’s a bit ridiculous. Generally an individual needs to name a couple of matter. And you’re the proprietor of a comparatively costly automobile or SUV. Not with the ability to name the service middle is absurd. After all, if the service middle has a difficulty that they really feel they should speak about, they’ll name you. (Nicely, isn’t that good? … It’s as in the event that they perceive that generally you should discuss to somebody.)

The following difficulty is that they only provide service blocks of 4 hours (9am–1pm and 1pm–5pm). It doesn’t matter if in case you have a service matter that takes 5–10 minutes — you’ve obtained to dam out 4 hours and be sure you’re prepared at any time when wanted in that point. Moreover, these are the one blocks. You’ve gotten two home windows, and it’s important to match into one among them. Does it matter if in case you have an obligation each weekday from 12–2pm? Nope, it doesn’t matter, to not Tesla — choose 9am–1pm or 1pm–5pm.

Additionally, right here’s an actual kicker: that doesn’t imply Tesla will honor the time. You can’t cancel an appointment fewer than 24 hours from the appointment time — or else you’ll get charged for the late change — however they can cancel. And you then’re again to sq. one scheduling the service. As many have posed, if it’s important to pay Tesla for canceling an appointment inside a day earlier than the service, why doesn’t Tesla pay you for doing the identical?

There are additionally issues with non-mobile service scheduling. Loaner vehicles is a giant difficulty. Tesla used to offer loaner vehicles, even placing individuals of their greatest fashions and trims to be able to attempt to stimulate an improve. Now not. Perhaps Tesla does so in some markets, however all I see and listen to is that they’ll provide you with Uber credit if you should take the automobile right into a service middle and don’t need to sit there for hours whilst you wait. We’re a one-car household, and I’ve to choose up the children from faculty on weekdays (the times when service facilities are open). The service middle by no means appears to understand how lengthy it can take to do one thing — even one thing easy — as a result of they line vehicles up fairly than scheduling service extra exactly and getting vehicles out and in rapidly. One would suppose if the one choices they gave you have been sitting in a warehouse-style “lounge” for hours or getting an Uber to and from the service middle that they might no less than work a little bit tougher to present you a exact schedule and get you out and in in a transparent timeframe. I’ve needed to clarify this dilemma a couple of instances, as a result of the service choices are by no means clearly inside the school-day window — Tesla can’t make certain that in the event you deliver your automobile in at 9am, it will likely be prepared by 2pm. I as soon as obtained a loaner due to this, however it was truly one among their very own vehicles and had varied items falling aside. I’d a lot fairly have that than nothing in any respect! Sadly, it appears somebody realized that wasn’t an awesome thought (I presume due to how some clients would reply) and I by no means obtained that possibility once more.

We received’t even dive into the consolation of a service middle. (We used to go to a BMW dealership a couple of minutes from the Tesla one and it was a really good lounge with varied goodies, comfortable seats, big-screen TVs, good lighting, excessive ceilings, and so forth. — all issues the close by Tesla service middle lacks, and I hear that’s common.) However, severely, not with the ability to name any person on the service middle, not with the ability to selected a extra exact window of service (cellular or non-mobile), not being supplied a loaner or no less than a rental automobile if they’ll’t remember to do the service inside an inexpensive variety of hours, charging you in the event you cancel service too late however not providing the identical (or anything) as a comfort in the event that they accomplish that — it’s a multitude.

I like my Tesla Mannequin 3. I like the cellular service possibility, and the individuals who have supplied cellular service have at all times been useful and environment friendly. However the means of communications that has been arrange round Tesla service, the Tesla service scheduling, and the shortage of first rate lodging for Tesla house owners getting service are roughly a sh**present.